Support Agent

Full Time

Support

🚀 About you

Hey there, future Support Agent! Maybe you’re the one we’ve been waiting for — the person who can keep calm in the chaos of chats, explain things with clarity, and make users feel genuinely taken care of.

💪 Your quest-line:

Communicating with users via live chat, helping them solve questions and providing clear, friendly assistance;
Investigating technical or account-related issues, understanding user context, and offering effective solutions;
Assisting users with questions about digital items, platform mechanics, and transactional flows;
Escalating complex or sensitive cases when needed, while keeping users informed throughout the process;
Identifying recurring questions and contributing to updates for internal documentation or FAQs;
Keeping detailed records of user interactions to ensure smooth follow-up and case resolution;
Ensuring a positive user experience through clarity, patience, and empathy in communication.

👨‍🚀 Your in-game skin:

6+ months of hands-on support experience — you’re comfortable working in a fast-paced environment and handling multiple chats with confidence;
Familiarity with in-game skins in CS:GO, Dota 2, or Rust — you don’t need to be a trader, but you should know what’s what;
Basic knowledge of cryptocurrency — what wallets are, how transfers work, and how crypto might be used in gaming;
Confident PC user with fast typing and the ability to juggle several chats at once;
Detail-oriented and organized — you’re the kind of person who follows through and doesn’t leave things hanging;
At least Intermediate level of English.

💎 Will be your boost:

Solid understanding of how Steam works — you know your way around trades, profiles, and inventory mechanics;

What's in it for you

Fully Remote Work

Grind at home or level up from a beachside café — we don’t care where you are, — as long as the mission gets done.

Agile Working Schedule

Night owl or early bird? No problem. Work the hours that suit you best — just sync with your manager and team.

Fair Compensation

We value our team, so we offer fair pay (plus sweet bonuses when you crush).

Playing with Power

Your ideas matter. Pitch them, shape the product, and help redefine the gaming industry. Be the game-changer you’ve always wanted to be.

Bye-Bye Bureaucracy

No one likes grinding through endless forms and red tape. We keep processes simple and efficient so you can focus on what matters.

Development Boost

Whether it’s courses to level up your skills or new gear to enhance your setup, we’ve got your back. Let’s grow together!

HRs That Actually Care

Our HR team is like a trusty healer: always there when you need help, ready to listen, and genuinely supportive.

Free Space for Memes

Got a funny meme? Share it! We even have a dedicated meme chat for laughs and ridiculousness. Pro tip: come prepared! : )

Team That’s Got Your Back

When something goes wrong, we don’t point fingers. We squad up, find the root of the problem, and fix it together. And if you miss a shot? We don’t blame — we help you reload and get back in the game.

What will hiring process look like

We aim to keep our hiring process straightforward and hassle-free — no need for endless steps to join the team. What you see is our standard process, but sometimes we may add one or two extra steps (if the role is crucial, we’ll want to ensure we’re the perfect fit for each other).

Recruitment interview

Final interview

Grab your offer! Welcome to the team!

Team manager also awaits you to join

Hi, I’m the Head of Support, and I truly believe great support is more than answering tickets. It’s about empathy, clear communication, and helping players feel heard, even when they’re tilted. We’re looking for someone who loves games, stays calm under pressure, and knows how to turn a frustrated user into a loyal fan. If that sounds like you, let’s talk.

Maksym

Head of Support

Spacer's benefits for the coolest experience

20 Days of Vacation & Extra Holidays

Take a break when you need it, not just when you hit max burnout. Plus, you get random surprise holidays from our CEO! A little extra downtime, just because.

7 Days of Paid Sick Leave

Feeling under the weather? Take a sick day and rest — your health comes first, always.

Computer Equipment

No laptop? No problem! Just ask your manager, and we’ll hook you up with the tech you need in no time.

Well-being Budget

We care about your well-being. That’s why we provide a budget for sports, life insurance, or psychological therapy — because you are important here.

Cool Quality Merch

Forget the boring mugs and notebooks. We’re talking about real, high-quality gear — and you don’t have to earn it. We just hand it over because you’re part of the team!

Courses & Level-Up Budget

Ready to level up your skills? Whether it’s courses, certifications, or conferences, we’ll cover 50% of the cost to help you grow.

Tax Coverage & Accounting Support

We’ve got your back when it comes to tax and accounting support for individual entrepreneurs.

Bonuses for Recommendations

We love referrals! Bring an awesome friend into the squad, and if they’re a good fit, you’ll score a sweet bonus.

Bonuses for Personal Celebrations

Birthday, wedding, or the arrival of your little one? We’ve got a special bonus for those major life milestones.

English Learning Compensation

Want to upgrade your English skills? We support that! Just let HR know, and we’ll provide a budget to help you improve.

Spacers reviews on working in TS

I’ve been working at Trading Space as a Tech Product Manager, and honestly, it doesn’t feel like “just a job.” What I love most is that it’s not a company obsessed with processes, but a company that truly cares about people. The communication is amazing, the team is full of real experts, and everyone is so supportive and kind — total sweethearts!

Trading Space is a rare find where they understand that happy developers create better products. Here, they care about technological growth and personal comfort. You feel like a true professional. All of this creates an atmosphere of mutual respect and motivates you to do your best.

I’ve been working at the company — with some short breaks — since its very beginning. Over the years, I’ve witnessed incredible growth: the team has expanded, new products have been launched, and everyone has grown both professionally and personally. Most importantly, we’ve managed to preserve the warm and friendly atmosphere within the team.

There are companies where you just work, and there are companies where you live. And it's not hard work, not “oh God, it's Monday again,” but enjoyment, a cool atmosphere, and a team that's great to be with. I'm glad I 'm here!

I have been working at Trading Space for over 2 years, and looking back, I don’t regret a single minute spent in the company. At first, I was simply happy about the fully remote format, but I quickly realized that the company has an incredible number of advantages — from a friendly and supportive team, teambuilding events, courses, and lectures to constant bonuses for your contribution and sometimes just for being part of it. If you want to work, grow personally and professionally, and be part of something bigger than just a company for work experience, this is the perfect place.